Customer Service
Full Lifecycle Services, Intelligent Services
Customer Service
Service Business
☆Maintenance Services
Inspection and patrol — Conduct regular inspections to promptly identify and address equipment hazards:
Conduct regular daily inspections and patrols of equipment to comprehensively examine and assess its condition. Promptly and effectively implement corrective measures to eliminate identified equipment hazards, thereby ensuring the safe and efficient operation of equipment and systems.
Routine maintenance — Routine equipment maintenance and replacement of wear parts:
We provide comprehensive maintenance services, including fuel system cleaning and oil changes, electrical component inspections, concentricity verification, and other related tasks. In addition, we repair or replace wear-and-tear components to address damage and deterioration.
Emergency Services — Provide technical support for emergency failures and dispatch technicians to the site for on-site resolution at the earliest possible moment:
In the event of an emergency equipment failure, simply dial 400-0411-380 to receive expert technical guidance for initial troubleshooting and to arrange for technicians to arrive on-site as quickly as possible to resolve the issue.
Technical Training — Tailored solutions and on-site training to enhance the alignment between personnel and equipment:
During on-site service, technical training is provided to operators on equipment operation, maintenance, inspection, and routine standardized procedures, thereby enhancing their skills in equipment use and maintenance.
Overhaul Workshop : We operate a fully equipped, professionally certified overhaul workshop that undertakes repairs for head units from equipment nationwide and employs highly skilled maintenance technicians to ensure the reliable operation of every head unit.
☆Digital Services
Bingshan Services’ remote monitoring platform provides customers with real-time monitoring, remote control, safety alarms, and big-data analytics for cold storage facilities, equipment units, and entire systems. To date, remote monitoring solutions have been deployed for more than 100 enterprise clients across China. By seamlessly integrating the remote monitoring cloud platform with on-site service teams, the platform comprehensively enhances the quality of customer service.
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Contact us
Dalian Bingshan Group Co., Ltd.
Address: No. 106, Liaohe East Road, Dalian Economic & Technological Development Zone
Phone:
0411-87968888 (Main Line)
0411-87968930, 8931 (Sales)
0411-87968000 (After-Sales Service)
400-0411-380 (Customer Service Hotline)
Copyright © 2026 Bingshan Cold & Heat Technology Co., Ltd.
